Social Accountability in the Delivery of Social Protection – Ethiopia case study

Social accountability initiatives in two local areas in Ethiopia contributed to improvements in the service delivery of a social protection programme and state-society relations. But the social accountability mechanisms benefited the most marginalised citizens less. A new report by Development Pathways for the UK’s Department for International Development, Social Accountability in the Delivery of Social Protection, throws light on what mechanisms were successful in addressing recipients’ issues, and what were their limitations. These included disparities in the information held and propensity to voice concerns to officials administering the Productive Safety Net Programme by the most marginalised citizens.