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Enabling Digital Financial Services in Humanitarian Response: Four Priorities for Improving Payments
Guidelines and Tools
The humanitarian sector is increasingly turning to digital payments to distribute cash-based aid, but many efforts remain fragmented around custom built solutions that miss opportunities to build strong, enduring pathways to financial inclusion and resilience for crisis-affected populations. Few solutions...
Cash transfer platforms in humanitarian contexts
Report
This report is based on ten days of desk-based research prepared for the Australian Government that aims to respond to the following questions: What is the rationale for using multi-purpose cash transfers and single platforms? What is driving donor agency positions on these issues? What is the evidence...
Partnering with Mobile Network Operators in Zimbabwe to Deliver Cash Transfers
Report
This case study seeks to investigate and document the following: The process of engagement between MNOs and CARE. Clarity of roles between CARE/WVI as implementing agencies and MNOs. Successes and challenges in the partnership between CARE/WVI and the MNOs Measures taken to manage the impact of the...
Delivery Mechanism Mapping for Cash Based Interventions in Cox’s Bazaar Bangladesh
Report
The ‘Delivery Mechanism Mapping for Cash Based Interventions (CBI) in Cox’s Bazaar, Bangladesh’ was conducted in December 2017 by a ‘Cash Champion’ deployed from Catholic Relief Services (CRS) with the support of the Global Shelter Cluster and ECHO, and involved consultations with numerous...
Zimbabwe ‘Cash First’ Humanitarian Response 2015–2017: Evaluation Report
Report
CARE International and World Vision International (WVI) in Zimbabwe implemented the UK Department for International Development (DFID)-funded project ‘Emergency Cash First Response to Drought-Affected Communities in the Southern Provinces of Zimbabwe’ from August 2015 to April 2017. The project...
Managing Cash-Based Programmes in a Volatile Markets Contexts: The Case of Delivering Cash Using Mobile Money During the Zimbabwe Cash Liquidity Crisis
Report
This case study examines how the Zimbabwe national cash crisis evolved and the ways in which affected communities and the CTP adapted to the challenges it posed. The study highlights what worked well, what was less effective, and some other possible future opportunities. It also provides operational...
Cash or in-kind? Why not both? Response Analysis Lessons from Multimodal Programming
Report
This research reviews lessons learned about response analysis from multimodal responses, that is, responses in which practitioners determined that more than one response modality between cash,vouchers, and in-kind, was a “best fit” or in which the conclusions about “best fit” changed over...
Guide ELAN pour l’évaluation d’argent mobile et l’établissement de contrat
Guides et outils
L’argent mobile offre le potentiel énorme de permettre des transferts d’argent liquide à l’échelle et de relier des participants de programme à des services financiers. Fréquemment, cependant, les professionnels humanitaires ont des difficultés à comprendre la terminologie liée à l’argent...
E-Transfers for Hygiene through Red Rose in Northern Syria
Report
Cash is receiving a lot of attention globally and is currently being scaled-up at the highest level. On the 9th February 2016, the UN Secretary-General Ban Ki-moon launched his report for the World Humanitarian Summit, calling for cash-based programming to be the ‘default method of support for affected...
Innovative Electronic Cash Transfer Programme for Emergencies. An Oxfam Visa case study in Philippines
Report
On November 8, 2013, super Typhoon Haiyan (local name Yolanda) struck the Philippines, killing more than 6,000 people, and displacing an estimated 4.4 million individuals. Through its cash transfer programme, Oxfam conducted cash for work activities, and provided cash asset recovery to more than...
Untapped Humanitarian Demand: A Business Case for Expanding Digital Financial Services
Report
The International Rescue Committee, commissioned Strategy Impact Advisors to build a return on investment (ROI) model to estimate whether or not a business case exists for expanded coverage of digital financial services in crisis-prone areas (Lebanon and the Philippines). This analysis provides...
Making Electronic Payments Work for Humanitarian Response
Report
The dialogue leading up to the WHS has cast a spotlight on humanitarian cash transfers. Significant global attention has centered on the role of cash transfers in bringing efficiency to the humanitarian system and improving outcomes for crisis-affected populations. U.N. Secretary-General Ban Ki-moon has...
Responsible Digital Payments Guidelines
Guidelines and Tools
The focus of the Guidelines is on the common types of digital payments services provided to the financially underserved such as electronic money transaction accounts. For clients to adopt and use digital payments, they need to feel protected from risks such as loss of privacy, exposure to fraud, and...
Introducing the ELAN Data Starter Kit
Blog Post
Electronic cash transfers (e-transfers) often necessitate the transfer of personal data, some of which is sensitive, between humanitarian and private sector actors, such as financial service providers (FSPs). As use of e-transfers increases, having strong data management and protection practices in place...
Mobile money assessment and contracting guide
Guidelines and Tools
Mobile money offers tremendous potential to enable cash transfers at scale and connect program participants to financial services. Oftentimes, however, humanitarian practitioners struggle to understand mobile money terminology to confidently evaluate different mobile money operators and to design...
UNHCR Cash Assistance: Improving refugees lives and supporting local economies
Report
UNHCR’s Cash-Based Interventions (CBI) support the most vulnerable Syrian refugees living within the host community in Jordan. Thanks to generous donor support last year, over 30,000 households received monthly cash assistance, winterisation cash, and cash for health, totalling nearly US $ 85 million....
Principles on Public-Private Cooperation in Humanitarian Payments
Guidelines and Tools
E-payments can make the delivery of cash disbursements more secure, cost- effective, faster and more convenient. In the context of humanitarian crises, digital payments offer recipients choice and can help stimulate the local economy. To fully realize the benefits of new technologies and achieve scale,...
Can E-transfers Promote Financial Inclusion in Emergencies: A Case Study from Bangladesh
Report
The Electronic Cash Transfer Learning Action Network (ELAN) launched research to build an evidence base around connecting emergency electronic transfer (e-transfer) recipients with additional financial services. They wanted to learn if, when, and how e-transfers can promote sustained uptake and use...
DFID Shock-Responsive Social Protection Systems research: Literature review
Report
DFID has commissioned research into Shock-Responsive Social Protection systems, to further understand the nature of the interaction between social protection, humanitarian and disaster risk management systems and ways in which long-term social protection systems can be scaled up to
provide support in...
ELAN Workshop Report: E-Transfers in Iraq and Syria
Report
This report outlines the main conclusions and takeways of ELAN workshop held in Iraq. The event was organized to meet the following objectives: Introduce participants to the what, why, and when of e-transfers. Explore solutions to the particular challenges of using e-transfers in Iraq and Syria. Share...